Complaints and Disputes

Customerservice

We do our utmost to deliver good products and to ensure that the entire processing of orders runs correctly and smoothly.

However, if you have a complaint, please let us know. We will then try to resolve this as quickly and effectively as possible.

Complaint Form

If we cannot resolve the matter together and a complaint or dispute still remains, you have the option to submit this for an independent assessment. There are 2 options for this, namely:

Certification Organizations
We are both members of the Foundation Webshop Keurmerk as well as TrustedShops. This does not offer you a 100% guarantee, but it does offer you a high degree of certainty that we act correctly.
You can submit your complaint/dispute to them for an independent assessment.
Click here to submit a complaint/dispute to the Stichting webshop Keurmerk

European Commission
The European Commission also offers online dispute resolution, the so-called European platform for online dispute resolution (ODR platform)

We voluntarily participate in a dispute resolution procedure.
Click here to submit a complaint/dispute on the ODR platform